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| - THIS HAS BEEN THE WORSE DAY thanks to Complex Care Hispital, be warrned!... My poor Daddy is in the ER again, why you might ask? Well because of the incompetence of Complex Care Hospital's Case Manager. It took four days to place my father in a rehab center because TWO different facilities, that his Dr. recommended, ACCEPTED than on the day of transport REJECTED my father because they found something of his condition they could not accommodate. During these days the Case Manager repeatedly told me she is working on it and not to worry, all while continuously telling me her "Boss" is going to kill her because my father was supposed to be discharged last week.
Well today she finally finds a place for him. I SPECIFICALLY asked her if this facility can accomidate ALL of my Father's needs. She says yes! WELL IT DIDN'T. Thanks to the incompetent Case Manager at Complex Care Hospital i will NEVER be able to forget the look on my Father's face as he gasped for air pleading, begging for someone to help him because he couldn't breathe. I wish i was exaggerating, but I am not. I do not wish that feeling or IMAGE on my worse enemy, it was horrific and it was completely preventable if the Case Manager had done her job properly. See, that facility did NOT have a BiPap machine, in-fact that facility didn't even have a Respiratory Team PERIOD. The BiPap is what my Father has been on since he originally went to Complex Care Hospital, he depends on it, especially when he gets anxious or over excited, and especially after exhausting events such as MOVING TO A NEW FACILITY. Thank god my brother went with him and I met up with them when I did, as I am most certain if not my father would have had a full blown panic attack and went into shock or worse cardiac arrest.
What absolutely upsets me is the facility advised me that the paperwork they were given by Complex Care Hospital stated my Father had a BiPap machine already and knew how to work it him self! HE DID NOT have one AT ALL, nor did he "know" how to work it. Also, the facility had no orders to bring one in, and even if they did the processes would take 2-3 days if approved. So the Case Manager gave the facility the incorrect information in what i now believe was to expedite his discharge from Complex Care Hospital because as i said earlier, her boss was going to "kill" her because my Father was not discharged yet.
Through this whole ordeal I did my best to keep my emotions together and then to keep my Father calm so he could try to breathe the best he could, not to mention to keep my Brother together, who after almost an hour just couldn't hold it in seeing our Father's shallow breathing and all out distress, that he just snapped at the nurses to do something. Which of course they couldn't since they were not even equipped to handle this situation from the BEGINNING.
Our best hope was to get him to the ER! You know the place that all of his hard work at the Complex Care Hospital the past 3 weeks and what the rehab center were supposed help to KEEP HOM OUT OF! Well he is now in the hands if Mountain View Hospital ER and his first words to me and the ER doctor was that he DID NOT want to go back to that place. Well don't worry he won't as they are not equipped to handle his apparent unique situation anyway. which is something the Case Manager at Complex Care Hospital didn't give a crap about in the end!
***UPDATED REVIEW TO 3 stars... as of Jan 26, 2018***
On January 26, 2018, my father passed away at this hospital. They did their best to make things right for my family, father, and ensured me that they would put directions in place so that our experience would not be shared by others. For that, they have gained my respect.
I would like to thank everyone at complex care for taking such wonderful care of my Father medically, and emotionally as his mind started to fade. They were kind with him every step of the way. The nurse he had on his last night there even offered a prayer to my Father, as he is a catholic, in which she told him what i could not. That it was "ok" and that his kids were ok. That if he wanted to rest now, he could and he did just shortly after her words left her mouth and into his ears, passed.
Mahalo,
The Family of the late
Charles Samson
Update:
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