I bought an typewriter for my daughter for Xmas this year, first thing on her list to Santa. While I was cleaning it up I had a problem. Not knowing what to do at this point I went to google and amazingly I found Mesa Typewriter Exchange. I took the machine in immediately and explained this was a Xmas gift from Santa and I really needed it before the 24th which gave him only a week. The day after I dropped it off he called me and let me know it was all ready to go. What a lifesaver! I picked it up the next day and the final bill was less than the estimate since it was an easier fix than he thought it would be. You don't get customer service like this very often anymore and I really appreciate it!