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  • Awful! Loved it when I lived in Oxford, MS. but this one in Mayfield Heights, OH. I would say avoid. It does not matter if they are newly opened or not their staff needs to have an actual clue what they're doing and based on my experience today they clearly do not. The tots were not hot nor were they crispy. And Sonic is known for their AWESOME tots while these were so below par it was pathetic. The burger when I finally got it (do to some strange confusion where I was rung up for a combo, but then the cashier thought I didn't want the burger so when I sat down all I had in my bag were those sad tots) was just okay and again based on my previous experiences (all good) with the Sonic in MS. the burger was really not up to Sonic standards. Sonic is not a small operation so one has to wonder why they don't have a better management team to come in and train the employees so there are not so many issues when they open. Reading the other reviews on this site it is pretty obvious my awful experience is not an isolated one. I was so excited when I heard a Sonic was opening closeby and i have to say now that I've actually been there what a terrible letdown it was.
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