This is are or was our favorite place. Even out of the other locations this has been our place for years. We order the usual my wife orders a pound of what she orders medium because she can't eat spicy like I can. I order what I order hot. Everything is good food gets there. We check the tags like we always do to make sure we got the right one. I realize mine has no kick and my wife is sweating. So I grab a shrimp and dip it in the sauce in her bag and it's spicy. I tell the waitress what happened. It was a mistake so I ask her for a side of hot for me and she says sorry about that I'll also get my manager so you can let him know. Cool manager by the name of Mich bring me the sauce which is hot. I tell him what happened and he says oh no that means the hot sauce in yours is in the corner. I tell him no that is not the case when I get my bag I flip it to make sure sauce is mixed and all over the food. He then points at the hot sauce he brought me and ask me "Isn't that gonna fix it?" I look at my wife while she is sweating because she can't eat spicy like me and tell him never mind thanks. He walks away not once did he apologize or take any kind of responsibility. No idea how Mich is in management that is beyond me. It was a mistake I understand it happens but the way he handled it I am lost for words. I wasn't asking for a discount just a simple apology and ownership for the mistake. If We go again and see him there we are walking right back out.