I just had the owner, Michael, service our sliding glass door. We recently bought our home and the door needed some work but we weren't sure what was wrong with it. I scheduled an appointment after asking about some of the previous negative reviews with some of the scheduling issues in the past. The lady on the phone said that they were trying to train some people and it didn't go very well. They also tried to make some changes to their billing at the same time and she said they had some glitches. The lady running the office is experienced and the billing issues had been handled. Michael arrived within the appt. time frame and literally diagnosed the door in less than 7 seconds. We needed new rollers. He replaced the rollers with ones more appropriate for the weight of the door (4 wheels instead of 2) and he gives a 2 year guarantee on the rollers. Any issues and he will service the door for free. I asked him about the guarantee and he said he said he has so few problems with these rollers that if we had problems after 7 years that he would still come out and service the door for free. He said that to maintain the doors we should vacuum the track regularly to keep it clean and to not use any lubricant. If it feels like lubricant is needed to give him a call and he will come out and service the door for free. And the price for the repair was $25 under what they quoted me on the phone.
I was already pleased with the service I had received, then he started fixing the rest of the door to make sure it closed as easily as possible. He removed a piece of old weather stripping, replaced the lock and clasp with a specialty piece that fit our door better, and removed a damaged piece of the metal from the lock portion. All this was done for free.
End result: A sliding glass door that previously was basically unusable to a sliding glass door that I can literally "open with one finger". Problem solved, and it was done timely, economically, and courteously.
If I have any problems I would be happy to give him a call to have him service the door. Thanks Michael!