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| - We were so excited to see what this place was all about. Walking in, we were the only customers. We were treated very kindly but man alive, even my teen mentioned that the music volume was crazy loud. We kept having to lean forward to hear our cutie pie cashier.
It would be great if the employees could explain the menu better than just tell us the #1 ordered drink name. We didn't even understand what the jelly bead things were all about and the concept in general. The workers should be energetically sharing everything, finding out flavors we prefer, and offering samples even.
We didn't like that we couldn't get a decaf tea in our drinks. You'd think that would be an option. Another employee kindly came out and offered to use water instead of tea, which we went ahead to do but really, why not decaf teas? FYI-water vs tea still does taste "good" (go figure).
As our drinks were being poured into the blender containers, a new customer walked in and instead of them just greeting her and finishing our drink, the mixer gal left that post and took the other customer's order even though there was an employee that was in the back that could have done so. I found that unprofessional that our drinks just stood there while the customer read over the board for awhile, asked questions, then they mixed hers before finishing up ours.
Then, instead of our 2 drinks being done first, the gal behind us got hers. I questioned the apologetic employee about that as well.
We received our two drinks however they were two totally different sizes. I pulled my receipt to show we paid for the same size. Yes, they fixed it but again we had to wait and this time the place was very busy.
We walked out with three drinks in hand and guess what? Our replacement larger drink was still wrong. They forgot to just use water instead of tea! That totally changed up the flavor and is of huge concern since we do not use caffeinated drinks for health reasons. Needless to say, we didn't bother telling them of yet another mistake and just tossed it.
We were disappointed in the drinks flavors we ordered overall. Honestly I think it's a texture thing for us. If you are a texture person, the bubbles/beads will probably mess with you too.
Getting a Sonic drink, a Bahama Bucks, a smoothie, or whatever is a better and more economical choice for sure.
Again, nice employees, way cool cups and straws, BUT more training on customer service, teaching how to educate the customers, turning down the music, and adding decaf selection) would be way better.
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