Disappointing. The place was severely understaffed on a Saturday night, with only 2 or 3 employees seen. Trying to order drinks or food, change game discs, or pay the bill was an exercise in patience. There was a minimum spend of $30 per person, and the food portions were small. On top of that, our medium-sized group was charged 20% service. The games and atmosphere were not that enjoyable, and I found much better value at other places, particularly board game cafes.
Additional comment after business owner's reply: To be fair, the items I ordered were delivered in reasonable time (I think 5 to 10 min). Some members of my party waited longer for the food to arrive. However, I had trouble getting a staff's attention to order in the first place - I sat and stared at the bartender's nonstop hands for about 5 minutes waiting for a chance. When I said the place was understaffed, I don't take this lightly - it happens in less than 1 in 10 places I visit on average.