| rev:text
| - As the other reviewer (Hi Tara!) stated, working in this area, there are very few options. A lot of people at the office recommended Heaven's Grill.
I'll start with the positives; the restaurant is clean, the food is very good, the pricing is an excellent value, and the staff are very friendly. I know what you're thinking "WTF, Scott? Where did the extra stars for your review go?". Well kids, I'll tell you where they went...they went to the same place that the second chicken breast went on 3 of the 5 times I ordered the double quarter combo for takeout, only to get back to the office to find out I paid for two, but only received one. "Sorry, Sir!".
To give you some insight, here's a snapshot of my days:
- wake at 5:30am, get ready, eat breakfast, on the road by 6:30am
- drive to work for 45-60 minutes, arriving around 7:30
- 9:30am..start thinking about lunch
- 10:30am...man, I'm hungry...discuss lunch options
- 11:00-11:30am it's time for action
- 12:00pm food must be ready for eating
Here's where Heaven's Grill misses the mark:
- calling in an order is hit and miss...sometimes they answer the phone, sometimes, not so much..."Sorry, Sir!"
- there's no point to calling in an order because when you arrive at the predetermined time, your order is nowhere near ready so you sit and wait 10 minutes while they prepare your order...or part of it at least. "Sorry, Sir!"
- rotisserie chicken for lunch? Fantastic! Showing up at noon to see pale uncooked birds spinning on the rotisserie nowhere near ready for lunch? Frustrating. "Sorry, Sir!". If I liked eating lunch at 3:00pm, they'd be hot and ready! "Sorry, Sir!"
I'm not overly demanding, I just want lunch at lunch time, and upon returning to my office, I want to open my package to see what I ordered...in full...without having to drive back or hear the most frequently spoken phrase by their very friendly staff...you've figured it out by now..."Sorry, Sir!".
If you have the patience of a saint, time on your hands, or aren't driven by a belief that you shouldn't have to teach people how to run their businesses, Heaven's Grill is 4 stars all day.
While batting .400 might make you a superstar in the majors, it sure as hell doesn't cut it when it comes to my lunch order accuracy. I've given them more chances than I ever would if there were more choices in the area, but as it sits, I can't go back. I want chicken, not a deluge of apologies.
"Sorry, Sir!"
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