Located near the 215 and Sunset, it's usually a pretty busy location. The store is very clean, open and bright.
I had ordered an item online but needed to return it. There were a few people in line with only one person working their customer service desk. I understand that returns take a bit longer than checking out. She finally called for some backup to help her out. The lady who helped me seemed bothered and irritated. I had a simple return so why frustrated with me? I guess that's why I try to avoid going into the store.
I have had better experiences at other locations even when returning an item. I hope I don't have to do this again any time soon.