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| - Well, that was disappointing.
My husband and I came here to celebrate our 7th anniversary after finally scoring a reservation at a reasonable hour. We'd heard mixed reviews and lots of bad ones regarding the service, but we generally care more about food than service anyway so didn't pay much attention.
The main positive at Giada is the food. Bread was good. For the first time ever, we actually finished everything on a salumi & formaggi plate. It was delicious! The tortellini was fantastic, as was the chocolate tart that few restaurants get right. My husband's bucatini was good (but not unique), but being so upset about other aspects of the experience, he won't admit it.
Now the negatives. First, we had to wait an extra 10 minutes after our reservation time to be seated. This wouldn't be so bad if it was the only problem. But when we were finally seated, it was in the crappiest seat in the back room. So much for the cool atmosphere.
The hostess and our first server both wished us a happy anniversary and were pleasant enough. However, after taking our order, we never saw our server again. The salumi and formaggi platter came out quick enough, but it was about 45 minutes before we got our tortellini and risotto. Only problem was we didn't order risotto. It should've been bucatini. When we told the next employee who finally walked by our table, he said he'd tell someone but no apology. A new server (we were never informed our old one was gone) came out to say they would get the bucatini ready, but we could snack on the risotto. Well, I don't like scallops, and my husband is in the process of finding out about a possible shellfish allergy, so we weren't doing that. Still no apology.
I tried to put off eating my tortellini but didn't want it to get cold so ate it in very slow motion. Long after I finished it and it was taken away, the bucatini finally arrived. Once my husband started eating it, the server apologized and said the first waitress entered the ticket incorrectly. At this point, my husband's mood was ruined.
Once he was finished, the server said he was checking with the manager to see if we could get a free dessert, which she approved. Most upscale restaurants-- or even Applebee's for that matter-- give us a complimentary dessert for our anniversary anyway, so that offer was annoying. Maybe they don't do that there though, so whatever.
What I know they DO do is at least write "Happy Anniversary" on the plate, but that didn't happen for us. The chocolate tart was very tasty though, and I was happy they weren't afraid of making it super sweet. The manager came over later to apologize and tell us the dessert would be complimentary. Yeah, yeah, we know. She seemed nervous and like this was her first restaurant job.
The only attentive part of the service was the guy who constantly kept my water glass full. I saw a woman at another table drop her clutch, and instead of handing it to her or saying something (she hadn't noticed), the busser kept kicking it under her table without acknowledging it out loud.
Also, when leaving a good restaurant, employees generally step aside to let customers pass. At Giada, I almost got mowed down by the busboy.
The food was really impressive, but the unprofessional service (or lack thereof) was a huge turn-off and made the constant waiting not really worth the time. Some of the issues were minor, but the way they were dealt with was immature and not standard in a high end restaurant. I doubt we'll be back. Luckily, we have another anniversary reservation at CUT tomorrow, where we can rely on service that matches the food.
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