| rev:text
| - I was gifted a coupon for $90 to Dolce and this location was closest to my house. When I called to make an appointment I had to listen to a machine, hit a number, listen some more, talk to a "representative" and then she connected me to the front desk. Ummm ok?
A woman gave me some information on the facials I was interested in, and then suggested a peel and that I should come in to have a test patch done.
I won't go into detail because it's been said, but the customer service is just AWFUL. I have never felt so unwelcome. I wonder if the only time these girls are nice is if their friends come in for a service. There were around five of them just standing around talking. I don't know where the unemployment rates are coming from because this Dolce has hired at least %10 of Arizona.
After I was taken upstairs through a literal maze I was not asked any questions about my skin, I had to tell her what I was not happy with and what results I was looking for. She barely said anything except how crappy drugstore face washes are because they don't balance your PH and how I should buy face wash from Dolce, (no thanks I get all my stuff from Lush and it's fantastic, natural, and cheap.)
Then she told me to lay down and proceeded to slop some goop on my neck, without even cleaning the area first. I don't wear make up on my neck but it does get hot outside so there must have been dust/sweat. She told me to make my appointment before I left, but if I had a reaction to the chemical I could call and change the service. Uhh no, how about I go home and decide when I feel like making another appointment? I was asked to walk by the front desk again for reasons unknown, they tried to book an appointment for me, I lied and said I would have to check my schedule and call them back.
Over the next few days that patch of skin on my neck started peeling little white pieces of skin and would not stop for over a week. I know that is expected with peels but honestly I'm only 21 and I don't need that much of a miracle right now especially if I have to hide in my house for that long after.
I ended up giving the gift certificate to my cousin who just had a baby. I figure she can try the Dolce down where she lives and get a nice massage.
Not long after I found another coupon for a different spa and had the most relaxing facial and pleasant experience. Funny their location was a fraction of the size and had a handful of staff. I guess bigger isn't always better.
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