In this kawa episode product trumps service. The coffee here is divine. They make a mean cafe mocha. From the balanced blend of coffee/chocolate taste to the detailing on top of the drink, they are flawless. It's even the perfect temperature. Not too hot not too cold. Simply gorgeous! They have the artistic side of coffee down pat. Never tried the food here and to be honest I wouldn't want to. It doesn't look special and I rarely come to coffee shops to eat.
I dig the atmosphere here as well, it's cool casual where students, friends and professional meet to work on projects, talk business or just hang out. The service, on the other hand, is an atrocious. I have never been to a coffee shop where one has to wait 10 mins to be acknowledged when the staff is only 6 feet away. Indeed it can be hectic making so many other orders simultaneously, but a simple "be with you in a sec" would suffice. You could teach a monkey to do that! (Joke, please don't spit in my coffee if you recognize my face or hair from yelp)
Oh well! Perhaps I should be more assertive next time. I'm willing to fight for my fix of kawa. Baristas beware! (Joke, please see above request)