Purchased a car that had defective window tint. I brought it to the attention of a sales manager Steve and he said they would pay to remove it as a gesture of good faith. Really? It is so defective that one woukd need glasses to correct the vision to see through it. To me this should have been replaced. Now fast forward to getting it removed. Rob the services manager had me drop off my car the night before so I could get this done same day. It is now 3:30 and they still havr not taken it to the third-party to get this done. So it will not be until tomorrow. So another day trying to manage family life without a car. Thanks Carmax.