The 2 postive things I can say are the food still tasted good and the manager was nice and apologized for the long wait. Now the bad, online order was done 20 minutes late, asked for an extra side of dressing, but only received one dressing for 2 salads and the one extra side of dressing. My wife did not get pick or the rice she ordered. I ordered a chicken salad with no beans, received a sweet pork salad with beans. While I was waiting in line, one of the employees answered the phone and told the manager the person on the phone got home and their steak burrito had no steak in it. Love Cafe Rio, probably won't come to this one again.