I've been going there for longer than 15 years...as new dog owners we wanted to make sure we did everything right and were kind of overwhelmed. Dr. Goshert has always been very calm, matter-of-fact and reassuring. I love the reminder cards when we have to get a booster or something addressed to our pets! Our two dogs and lovebird get great care, and we always get all the options...nothing is ever "do this or else..." which means this isn't a place all about the money. I'd recommend it heartily!