So the particular establishment I used was off of Washington and Buffalo. I haved moved several times. This is my FIRST time using movers to load my items. The staff was friendly and the movers were punctual. I did pack my items. They were loaded into my moving van. My dad was watching the movers and they did not seem to have any problems. There was no price change from the quote. This was my experience. I'm sorry to read people had a hard time.. I did pack my stuff and drove it cross country. I had blankets and rope all my items arrived impeccably.