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Can Brian and his crew lay beautiful tile and hard wood? YES! No doubt.
BUT....in the process, you will wish you had opted for a better contractor. Because if it's like my house; your kitchen cabinets that were in perfect condition originally will be MAJORLY damaged after. Brian's response "we can't we reposible for the damage our tools do when tearing up tile."
They didn't try to cover, pad or offer any protection to minimize the potential for damage.
Baseboards? We thought we would reuse the originals, which were in good condition. Brian supported this. And Brian quoted for tear down and replacement of the original baseboards. Ha! Brian put them back up like a damaged puzzle. Pieces were broken and glued back together, edges in wrong spots. I had to buy new baseboards and hire someone to repair them.
The toilet previously functioned correctly, but after Brian removed the toilet to retile the bathroom, he wasn't able to replace the toilet without a leak, so he re-removed and text me to buy a new toilet.
He scratched up my front door by scraping old tile and trash across the door as full hands passed through.
And while the floors look great, he messed up the transitions. Not pretty. I'll have to pay $250 for new transitions and labor of another contractor to do it right.
This 3 day project spanned 3 weeks. Aside from 3 days of delay in supplies, no fault to Brian, this project just drug on far far longer than needed.
And to make matters worse, Brian broke into my house after the work was complete! I changed the house codes 1/23, as he'd stated that day he would be complete work. I don't keep contractor codes around any longer than needed for security. Saturday I noticed someone had been in my house. He freely admits it was him, but swears he used his code. He didn't have authority to be there, and I know he broke in through the back.
Brian also, multiple times during the project, yelled, belittled, and called me names.
Don't hire this guy (check him out online first, he lost his license previously....it might happen again, and he changes his biz name so no catches on quickly.)
UPDATE 2016 - Brian agreed at the completion of service to take off $1k for damages. Not nearly enough to cover what the damages cost, but we met in the middle. After signing the agreement that the final check, less $1000 was paid in full, he sued me for that money. After reassessing the full cost of damages, including the floor which is now coming up, because he apparently forgot to use glue?!?!? We countersued. Tens of thousands in damages excluding legal fees. The court case is ongoing, his suit was dismissed by the court. Ours still pending. I hope he loses his contractors license (again) and can't ever mess someone's home up like ours is.
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