| rev:text
| - This location is so bad I had to take to Twitter last week to complain to corporate -- something I never do. I've been here so many times (just look at my number of Yelp check ins here) but my visit last week was the last straw.
I love Moe's so much but this location is terrible. It's slowly gone further and further downhill to the point where I can no longer eat here. It's a shame because since this location opened I have been a regular, weekly (sometimes twice weekly) customer. But after my last visit on February 24, I walked out for the third time in as many visits. Moe's is 3 for 3 with strikeouts!
My most recent visit was at 12 noon on a weekday, a prime lunch time for all of the nearby office workers. As usual, I walked in the door and the place was completely empty. No customers, no employees. Sadly this is a common sight at this location no matter the time of day. Nobody there to give me that friendly "welcome to Moe's" greeting. After waiting a couple of minutes, an employee came out of the back, eating. Obviously she was having lunch or a snack and there was nobody manning the front of the house.
Related to the employee issue is the manager here -- she is almost always sitting in the back booth with a stack of papers, in plain view of everyone in the dining room. Often times she will be eating takeout food from a nearby quick service competitor like Panda Express or Subway. I'm not trying to get her in trouble because she is really nice and kind but seeing empty Chinese food bags on the table in a Mexican restaurant is just weird and isn't a good message to send to what few customers this location has.
This location has no customers so they never have hot food ready -- but they never have hot food ready so they don't have customers. It's an endless cycle that Moe's is trapped in, and that's what prompted me to walk out several times.
I ordered my usual burrito bowl so the employee scooped rice, beans and steak. I asked for peppers and onions (which are listed on the menu as ingredients in the bowl) and she said sorry, they didn't have any. I asked for mushrooms instead. Nope, no mushrooms. THIS HAPPENS EVERY TIME I GO TO THIS LOCATION and it's so upsetting. She didn't even offer to cook the ingredients for me, she just said they were out. Even when they do "cook to order," I have to sit there for 10 minutes watching the other ingredients in my bowl sit on the counter and get cold. Forget having a quick lunch here, it's at least a 30 minute production just to get your food. I've had to wait for rice, meat and vegetables on nearly every single visit I have ever made.
The salsa bar is always missing something too. There are never any fresh limes or lemons and there will be a salsa or two simply missing. Not empty, just never there in the first place. No Splenda for the iced tea either, but I don't know if that's a franchise requirement to provide it (but worth mentioning since they used to provide it).
Their Moe's rewards system worked for a couple of months and then they just took it out. You'd enter your phone number on a keypad to record every visit and you could earn rewards like a free meal. I've missed over 30 rewards visits on top of it all. I get the feeling that the franchisee at this location is lazy which is sad because they are running their business into the ground.
I absolutely adore Moe's and I would love to go back to being a regular customer but I've just had enough. I'm not a complainer or whiner but I just wrote corporate and begged them to send help to this location.I hope it's not too late to turn things around here. My friends, family and coworkers all have similar experiences (I mean, look at these Yelp reviews that all mention the same problems) and nobody ever wants to eat at Moe's anymore because of these serious problems. This location has a terrible reputation in the community and I've never heard anything but complaints about it. I feel so awful for people trying Moe's for the first time at this location. When they do, I can almost guarantee they will never go back.
The sad thing about all of this is that the food is actually really tasty!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)