I was at this location yesterday and we ordered 2 lattes, the 1st latte came after about 5 minutes, we had to wait for the 2nd 1 for an additional 10minutes...how does that make sense? They did not even apologize or acknowledge the wait, then she forgot the whip cream and the 2nd latte the cup was only 2/3s full. One of the girls was very nice but the rest of the staff need to work on there customer service. You do not charge $10 for 2 lattes and make people wait 15minutes. I regularly go to starbucks and go to this location often, some of there staff are unpleasant and have bad service skills.