Just opened in downtown Pittsburgh. As expected, hoards of people lined up during lunchtime. Got the 2 for $5 deal where I chose the Big Fish Sandwich and Extra Long Cheeseburger. Sandwiches were nothing to write home about but a different taste from McD's and Arby's.
Even with a somewhat organized manner where one person where shouting out orders and passing the brown bags, it took an extraordinarily long time before you got your food (20 mins for mine). Of course, by the time you actually are able to eat it, it's cold (no tables to eat with small dining area and most of the space are filled with people waiting for their orders). My colleagues waited for 25 minutes while everyone else got their order. Finally, they went up to inquire about it and the employees realized those orders got "lost in the mix". Wow, 30 minutes to get your lunch.
I am sure it will get better in time here but the initial layout and planning of space did not allow adequate room to accommodate the lunch rush anticipated. Probably would have been a good idea to utilize the second floor for dining like the former establishment.