| rev:text
| - Reluctantly, I write this review. It's based upon two essentials, I feel, that must be present in one's choice of an auto servicing mechanic shop that here are woefully lacking. Competence and trust. My experience: My Benz needed to have a relay for airbags replaced in its front seat. It took FOUR separate visits and several months to get this accomplished. Received such excuses as 'they sent the wrong part'. When they removed the driver's seat the first time they broke the door of the compartment on the seat and broke some moulding on the back of the seat. They left broken moulding on floor behind seat with a couple of bolts on the floor for good measure. I didn't like getting my car with bolts on the floor that hadn't been reinstalled. They also put the broken compartment door back in place so it wouldn't be noticed until used. When i first opened the door, it fell on the floor. This is type of trick my kids used to pull when they were six! When in for servicing the same problem the second time i complained about the broken door and they said they would fix it. They put some epoxy on the hinge in a feeble attempt to repair, noting and voicing that the repair had been done 'free of charge'. Thanks. It lasted two minutes. The third visit they properly fixed it. Competence and trust. When they so blatantly cut corners on items clearly visible to an owner how can i be assured they don't do the same on repairs under the hood that i don't have a clue about?
Next, with adequate booking there is a loaner car available. Deal is you return loaner with same amount of gas as was in it when you got it. Fair enough. Each and every time i used the loaner i returned it with more gas than received. On latest occasion they had me sign saying there was 1/4 tank of gas before i got the car. In fact, there was less than 1/8 tank and i had to immediately fill. I should have gone back to clarify and rectify that oversight but didn't. I returned it with considerably more than 1/4 tank and when asked if i put gas in it i said i returned it with much more gas than was in it when i received it and then I voiced that the amount had been mistakenly indicated on the form i had signed. Not one word in response form owner's wife. Not one word. She turned her back on me and walked away. I said to myself that there must be better available.
Four times is too much to fix what should be a simple problem. When challenging them with this , i was met with defensiveness. Not once did i receive an apology. It was 'not their fault'! I guess i sound like a difficult customer but i truly try to be reasonable in all my dealings with everyone. I don't tend to have problems with people. I will, however, stand up for myself.
Their attitude sucks.
The last time i was faced with a $1600 bill for that item and other things that needed to be fixed. Or, so I was told. My trust in them has completely evaporated. Internally I questioned whether or not i was being upsold for work. Perhaps not but i can no longer be certain. We are so vulnerable when dealing with mechanics. There must be ones out there in whom i can better place my trust.
Again, check my reviews. I am not a negative person. But do think twice about choosing .McNally Auto Service. I'm giving them a pass.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)