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| - BEWARE!! I hired Jack based on the recommendation of a trusted coworker, although I received a cheaper estimate from another company.....I wanted to stay "loyal" and decided to give him a try. I initially asked for laminate to be installed on the main floor of my rental home; which was about 800sq. We agreed on a price and I was excited to see his final work!! I didn't need the laminate installed for a few weeks because I wanted to wait until school was over before I moved out of the home. When I was ready for the installation, I paid a deposit of 1/2 the amount and we agreed on an installation dated. In the process of revamping my home, Jack told me that he could install carpet upstairs for a price $200.00 cheaper than Home Depot..I was stoked!! I instantly hired him to replace the upstairs carpet as well. Once my painters completed their job, I called Jack and told him I was ready for him to start on the floors. Jack assured me that he only needed two days to complete the floors and could start on Wednesday or Thursday (one week before my renter moved in). When I didn't hear from him on Wednesday, I texted him on Thursday and asked him if he wanted to meet me at the rental to get the gate key and door key and also look at carpet samples....no reply. I was told to give my gate key and door key to my coworker, which was fine, but what about the carpet samples?? Okay, I went to the house on Friday and the house was empty. I texted Jack and asked if he needed anything and he told me he was on his way to the property with his carpet guy (I still haven't seen a carpet sample or met with him....), I texted him and asked him about carpet samples to which he replied with a random sample that he installed in another customer's home...I agreed to the sample (the only sample he texted me) and promised me that he would start working the next day (Saturday). I went to the house on Saturday...empty; I went to the house on Sunday....empty. I went to the house on Monday during my lunch break and guess what....EMPTY!! At this point I was MAD!! My renter was moving in on Thursday and my floors were incomplete and the rental needed a deep clean. I asked Jack for a refund OR a return of any supplies previously purchased to which I FINALLY got a call. He immediately went to the rental and started the job....to which he asked for an extension until Wednesday at noon to have completed. Being that I had no other choice and my renter was scheduled to move in on Thursday, I regretfully agreed. When I met Jack at the home on Wednesday, there was wood dust EVERYWHERE!! The laminate floors were dusted and not polished. I was so disappointed with the experience, the unprofessionalism and the final work product. This is my honest opinion regarding MY experience.
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