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  • Didn't have to begruddling walk into my local store to return this modem that was "leased" to me without full disclosure. I haven't had cable since the 2000/2001 academic year but I deal with Comcast/Xfinity via my parents so I know to rue the cable providers and their surly workers. Tonight's service from Forrest out of the Mooresville call center saved the company and kept them in a "good graces" position that they don't care about but I'm just telling you. What I have learned is IF YOU DON'T WANT TO WORK BUT WANT TO COLLECT A CHECK....SECURE A JOB WITH TWC. Hopefully the technician will make it out Monday at noon or earlier but we will see. A simple move couldn't work as a transfer but had to be done as a new account. Cool beans but when you talk to others they swear they have no idea what's going on. Really! insert confused look. It's nice you can walk in equipment and I'll do that next Friday. Yet its frustrating when different reps have a varying standard of quality and care. New Accounts will always get a discounted rate offer but check to make sure how many channels are included.
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