Horrible! When meeting with a staff member, I was told a certain price. Because my format would not transfer to their program, I was told they would be charging DOUBLE for a "design fee" even though I already had one. What a joke!
**Update**
I received a phone call from the owner, Matt. Matt apologized for the miscommunication. He explained the reason for the additional charge was because they try to put out only the best product and based on what I sent them it would not be clear. He offered to preform the job for free. Since I already found a company that would complete the job cheaper, I declined his offer.