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| - 109 degrees and hours of outlet mall shopping calls for a nice, cold, sweet treat - so my friends and I decided to stop by Sin City for a snowball or two (more like 7, but don't judge).
I'm going to jump right in. The short tatted woman taking orders will be the reason why I won't be trying this place out again. Here's why -
So.....prior to taking our order, there were a group of young girls ahead of us that this woman (for the sake of this review I will refer to her as Jane. I didn't get her name and I don't want to keep referring to her as "this woman") was completely enamored with. While we were waiting, she flirted with them for about 5 minutes. Hey, I'm all about getting it in when you can, but hell, it's 109 degrees and I want a damn snowball. After about 7 minutes of endless macking, she noticed my agitation and finally asked what we would like to order. As she's writing down our orders, Jane receives a call on her cell. She stops taking our order so she can answer her phone. We were not asked to wait nor were there any apologies for the interruption.
After the call ended she began taking our orders again. There were a total of 5 of us in the group. She took two of our orders, then turned her back and began having a side conversation about how those "fine ass girls" had her completely confused and disoriented. We had to tell her several times that there were more orders that needed to be taken before she finally turned her attention back to us.
One of my friends asked for a recommendation. Jane recommended a tigers blood/cherry/strawberry concoction. My friend decided to go with that one. In all, it took her about 10 minutes to place orders for five folks - did I mention it was 109 degrees outside? It took another 10 minutes for everyone to get their order, and here's why - she mixed up all the red snowballs, so everyone ended up with someone else's. For some reason, they don't write the flavors on the cup, so Jane had no idea what snowball belonged to whom. Remember that tigers blood/cherry/strawberry concoction she recommended? Well Jane wrote the order incorrectly (did I mention that she's the one that recommended it?) so we had to wait while they made another one.
While we were trying to get this whole thing sorted out, Jane receives another call, and she, yep you guessed it, answered it. Are you kidding me??? We've been standing here over 20 minutes due to your complete incompetence and you take another phone call??? Did I mention it was 109 degrees outside? At this point, a woman I believe to be the owner finally stepped in. She was very nice, patient and polite. She fixed the orders and even gave us two free snowballs, but unfortunately the damage had been done.
In terms of the actual snowballs - to paraphrase the great Dennis Green, they were what we thought they were - in this case, crushed ice and flavored syrup. They were good - not great and definitely not worth waiting for in 109 degree weather.
In conclusion, Jane needs to go. Poor customer service + F-ing up my snowball + 109 degree weather = one pissed off customer. Maybe I'll try this place again in a year or so in hopes that Jane would have been fired by then, but I don't see myself returning anytime soon.
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