I've thought about this before writing this because of being a small business owners and understanding that maybe the owners and staff just had a bad day. I didn't want to write this because everyone is entitled to their own opinion of services and food and didn't want to damage another business reputation with just my opinion. So here it goes.
My son and I go here to eat all the time because it's convenient instead of having to drive all the way out to Phoenix or Mesa for really good Pho. It's good, not great by any means but could be great if you just don't know anything about Pho. However, the service here is the worst I've ever experienced. I know that Pho places really aren't known for service but this place is just rude. Try Unphogettable in Mesa so you can see what good food and service is about and you will know what I mean about rude here.
I've just always put up with it because it's just typical of Pho restaurants. So, headed back to work, my friend asked me to pick up an order to go for her. After waiting for about 20 minutes after we were done eating for the to go order even though we placed the order when we ordered our other food too, the order came back wrong. I told the pregnant owner what our correct order was. She placed the order by the registered and left us there hanging. After another 20 minutes, I asked for the order again. She said they are too busy and have decided not to correct the order. I asked her why she didn't tell me and would just make me sit there and wait. No answer other than that she is too busy to deal with it. So, I pay and put under the tip line none because poor service. Actually wrote that in so that they won't write in their tips, which they have done once before on me.
I reconciled my statement over the weekend and pull out my receipt. Apparently, I have now also been charged the to go order even though I didn't take it. Called and she answered and argues with me that I took the order. This is ridiculous. We are not some scam artist or willing to lie over some $9 order. Tried to explain to her that we did not but she just hung up the phone on me. Wow!! Talk about hormonal...