Sadly, I have not had a good experience here. I'd have to say that the majority of the staff is decent(apologetic, that's about all). The rest of the staff always find it difficult to be courteous. Despite making an appointment, an inspection required over a three hour wait. The car had been parked on the side lot for over an hour with inspection and emission stickers placed and despite asking if the car was ready- no one informed me that it had been long done.
Most of the questions asked on the phone are quickly answered with a "yes". However, when you come to the store front, you get the opposite of what you were informed. It seems like they would rather just get you off of the phone and let you think you heard what you wanted to hear.
Secondly, after calling three times and speaking with three separate people- an appointment was made to mount a new run flat. It was specifically mentioned that it was a run flat during each conversation. An appointment was made for first thing in the morning and after waiting for quite some time, I was told that they do not service run flats. The exact statement was "not sure who told you this but we can't help you, sorry."
Every representative provides a different response. The customer service is not adequate. Through my several poor experiences, I would recommend getting service elsewhere. If not for the quality of the work, then at least for respect and courtesy.