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  • Wish zero stars was an option. Took my Jeep in for warranty work in the morning and was promised it would be ready by 3. Was not ready until 5:30 which meant I had to get a ride to a business meeting. When I picked it up the alarm was not working. They took it back to service for 40 minutes and the alarm appeared to work properly. Next day, it would not start and odd electrical things were happening such as the headlights turning on when I open the door, the alarm not setting, and the alarm light staying lit. I called and explained what was happening and they told me they did not do anything that would cause such an issue, but to bring it in if I could start it. If it needed to be towed, that would be my issue, not there's. I explained it seemed to be an obvious extension of the alarm issue they created the day prior. Still they refused to come to my home or tow the car. It took me 1.5 hours to start the car and involved disconnecting the battery. When I arrived at Keffer, the service rep was short and upset because I had left a message for the service manager, AJ, on my way to there. I know this because I overheard the service rep complaining to her co-worker that I had contacted AJ. After 2 hours at Keffer, my car was ready and the service rep finally acknowledged they had caused the issue. At that point she was very apologetic, but too little too late. By that time they had cost me 3.5 hours of my day and created stress by denying they caused the issue. Also, AJ left me a vm while i was speaking with the service rep when I initially arrived at Keffer. I called him back once I was finished with that conversation and left another message. Despite his message stating he wanted to meet with me, he did not make an effort even though he knew I was waiting there for two hours.
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