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  • Look, if you're really after trench coats and classic pieces like that, come to Burberry. I find their coats to be pretty amazing, but just be sure that you check out all the other stores first before you plunk down $2000+ on a coat. I think the service here is pathetic, however. They absolutely judge you when you walk into a store in just jeans and a coat, or if you look really young. I find SOME of their sales people are great, others you can barely understand what they're saying (and vice versa) and the one manager I came across was not 100% focused on customer service and couldn't make a decision to let someone help me find a coat. I mean, HELLO!!! I am paying $2000 for a coat. The least you could do is fawn over me and send someone to help me find said coat rather than hemming and hawing about not having enough people on the floor downstairs (for the record there were 4 downstairs and I just needed 1 of the 4). It can also be hard to find a sales associate to help you, and frankly, they should be crawling all over the floor to help. When I've gone upstairs, I have yet to receive a "Hello", and/or to find a single sales associate manning the floor. Still, the coats are nice. I just wish the service matched my expectations.
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