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| - I've gone to this place twice. Once back in December and another on May 24th. In December I just had a small issue which was done with no problem. I believe it was adding a bracket to my battery. I believe I worked with Anthony and he wasn't very communicative at all. I told him I would be waiting around and he called me fairly fast to tell me what the issue was and he would call back once it was done, but there was a car ahead of mine. I waited another hour and a half at a cafe with no call back, so finally I walked back and my car had been done and waiting but he had never called to tell me it was ready. He didn't really have good customer service skills or really took the time to explain much, but I waived it away thinking they are in the car service, not people service.
Because they had such great reviews, I decided to stop by again when I noticed my car had white smoke coming out of the hood. I thought maybe it was water/coolant burning off my radiator, and it was NOT over heating. I took it back to Anthony on May 24th. He told me it was my head gaskets and because my car is a 98 (lexus gs300 fyi) he said he would recommend an engine replacement for 4,600. He also said my car was overheating. On top of this, he was surly, and short with explanations. I did not have the money for the car so i took it back home with me and decided to take it to someone else the following week. I didn't have any other way of getting to work, so I drove it couple more times and never noticed the car over heating.
I took it to another mechanics and explained that the last repair shop told me it was my head gaskets and wanted to confirm if i had to replace the engine or if anything could be done to repair the gaskets. I explained it was white smoke coming out of the front of my car and they immediately suspected the radiator. They were very nice and took the time to actually show me what they were doing. And they showed me it was a crack in the radiator that was causing the issue. I saw the leak with my own eyes. I had them double check the head gaskets just in case it was 2 issues and nope, no problems. I had the radiator replaced for a fraction of the cost.
And STILL, in a effort to be fair, I waited months to place this review just to make sure my car continued to run without any issues. And 3 months later my car is still running great.
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