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| - I started going to the Aveda Institute to get my hair cut after my longtime hair stylist went on maternity leave and never came back. I like it because the students generally do a great job, it's inexpensive, and they can usually get you in right away for an appointment.
Today was honestly the first time I've left the salon being disappointed in the haircut I received. The student basically parted my hair and went snip snip on either side. I think she used her scissors a total of four times. This was not the level of detail I was used to seeing at the salon. Usually the students are really thorough and go through small individual sections - this was about the equivalent of me taking my kitchen scissors, putting my hair in a ponytail and cutting. Took about the same amount of time too. She also didn't talk me through all the steps she was taking - a detail that I think is really important in a hairdresser. I asked after she blowdried my hair if she planned to cut more with my hair dry and she said no. I was a little baffled I get the same basic trim when I go in every time and usually there is a good bunch of hair on the floor - there was about the equivalent of a teaspoon under my chair today. And my hair looked absolutely no different from when I walked in. A far cry from the usual polished and shined look I usually leave Aveda with. My ends still looked fried and frizzy and my fringe looked like an oil slick. I wasn't super impressed. I'm usually the kind of person who doesn't complain about something like this - I hate confrontation and I don't want to make anyone feel bad, but I felt that because she was a student it was important for her to learn from her mistakes. So I told her and Oliver - the educator - that I wasn't happy.
I have to give huge props to Oliver. Every time I come in Oliver is friendly, professional, and accommodating - and extends that same courtesy to everyone who comes through the door. Oliver fixed my hair up today and I was hugely grateful. There was no sighing or eye rolling from Oliver about it - I was grateful that I wasn't made to feel like a huge jerk or inconvenience because I wasn't happy with the student's work. It was fixed by Oliver with a smile.
The only other thing I think would be worth mentioning, it's not really a complaint, more just a suggestion - when I went to my old hairdresser, getting a haircut wasn't just another chore that needed to be checked off the to-do list. It was a break from a busy week, a chance to feel relaxed and a little spoiled. Every time my hair was washed and conditioned, a thorough and relaxing head and neck massage was given. And it wasn't just my hairdresser, if I couldn't get in to see her, I'd receive the same treatment from any stylist at that salon. This wasn't an add-on, it didn't cost anything, it was just a really nice way to make their clients feel relaxed and at ease. I've noticed that this isn't something that's being practised or taught at the Aveda Institute, and I think that's a real shame. That was always the one thing I really looked forward to when I was due for a haircut. Now it's just a rushed wash and go with lukewarm water. I definitely think this might be a worthwhile extra touch to teach your students. Like I said, you want to come into the salon and feel pampered, and take a break from the real world, it's little extra touches like this that these students will find help them get a devoted clientèle once they're out of school.
So all in all, a great place. You have to keep in mind that they're just students and learning these skills - but as I mentioned, up until today every haircut I'd had there I was impressed with.
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