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  • I decided to try this location out because when I was younger I'd always join my dad to get his car washed here, and they seemed to do a great job. I went in wanting to get a detail and an oil change. I was there at 11:30 AM to turn my car in, and they were able to complete my oil change around noon before I left. They did notify me that they were busy but did assure that my detailing would be done that day. I had left and pre paid before I left because I had to run errands. 5PM rolled around and no one had called me, keep in mind they close at 6PM. I called them thinking ok maybe they are just finishing up on my vehicle. Turns out they kept my vehicle all day and did not detail it. They were very apologetic which I did appreciate and refunded me back the 100.00 I paid for. But the reason why I am still upset is because it's been about four days since this refund & there has been no money refunded into my account, so instead of only paying 73 dollars for my oil change I'm in the tank for 240. Normally, I am not the type of person who would get upset and can be pretty understanding, except for the fact that when I went to call today to get some information as to why I haven't seen the refund, i was placed on hold for 20 minutes to then have to call back and the lady I spoke to magically then realized I had to call the corporate office after 20 minutes of leaving me on hold. If you were going to give me as simplistic of an answer as that; why'd you make me have to hang up and call you back just to get an answer??? I called corporate because that was their solution and so now I have to wait until Monday to receive any type of indication of when I'm getting my money back. As for the quality of work, I can't really describe that because my service was never completed. I don't think I'll come back to this location.
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