| rev:text
| - If you like horrendous customer service, poor food quality, and walking into a restaurant thinking.... "Well this could ruin my night"... head on down to Cafe Rio Gilbert because they will surely take care of you.
Having ate at many Cafe Rio's throughout North America I have always enjoyed the food. I have tried this Cafe Rio on four occasions. The first time I arrived at this location was around dinner on a Friday night... the place was dead. I was thrilled as I was used to waiting in 30 minute lines to order my food at several locations. Little did it take to figure out why......
Every single time the customer service was absolutely horrendous, and there was something wrong about the food (Uncooked Tortilla for a steak salad *literally still dough*, uncooked rice *the kind that crunches when you chew*) Two times, I have thrown away my entire meal without even eating a 1/4 of it. Beyond disappointing. Finally, I had enough and I called in to let them know of my disappointment. The manager agreed to give us a free meal the next time we came in, asked for our names. Even went as far as stating that when we came in the next time we should just give the cashier our name, these were the only instructions we were given.
Well - we came back to give the Cafe Rio Gilbert another shot (first mistake). As we went through the line we informed the cashier that our name and that we had a free meal on record. This resulted in the cashier asking, "how?" When we explained why, the cashier walked away from us mid sentence and started to speak to another employee in Spanish directly in front of us. At the end of it they asked if we had our receipt from the previous visit. We did not due to the previous conversation regarding the free meal with the manager. When we tried to explain we were cut off again and ignored as they went back to speaking Spanish in front of us. Eventually the lady quickly tried to hand us our bag and said "here". The thing is we had other meals we needed to pay for and our order was not complete. When finally went to leave the cashier told us that we should of brought our receipt...
My question to this is why? To show we made a prior purchase at Cafe Rio? I had online statements that can show that directly on my phone. Customer Service dissatisfactions are generally documented and monitored internally. This is how a business should be ran. You track these concerns to see if the restaurant is losing its way. Customer dissatisfaction is the first alarm in a location being in trouble.... apparently here, that alarm is not available.... along with its customer service, and food quality.
This all being stated.... the customer service at the Baskin-Robbins next door is outstanding.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)