Once again i do not usually write reviews. But given my past bad experience with a establishment by my home i wont name any names but dunkin donuts HORRIBLE. And after that to get such a great customer service experience over the phone i was not even physically at buffalo wild wings and by far got the best customer service ever! By JENNY LYNN i specifically asked for her to clarify her name because she deserves 10+ stars for her customer service and should be recognized. As to the food always prepared right. Always tasty , as to waiting and time frame this location is usually always busy and is not necessarily a "fast food" joint, and i do try to always plan ahead of time as you would say and if they are to busy , i go sit at the bar and they always try to provide the best service they can. No one can be perfect but imagine i took the time out of my "relaxing time" to write a reviw about people i dont even know that should say something. JENNY LYNN great job! And just in case there is another Jenny Lynn at buffalo wild wings at durango. The Jenny Lynn that was working up front answering phones on the evening of 12/20/2016 in the evening time. Happy holidays and happy new year !