Movers were on time and very professional. The transit time was much faster than expected, which was great. My couch was ruined, due to packing error, which was very disappointing, but Mayflower had a check sent to me within 48 hours of my complaint. I have dealt with damage from other movers before and it usually takes months of arguing and sending photos and etc, so that was a major relief that I didn't have to fight for it. I understand that the couch damage was the fault of the physical movers, not Mayflower, and they handled the situation very well.