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  • We contacted Move-U based on a recommendation of a business associate. Unfortunately, I broke my own rule with checking the BBB first. Had I completed that first, I would not have had them come and provide a quote (43% negative on BBB) So, last Wednesday 1/4/17 the owner Levi came by, reviewed everything. This was a move from PHX, AZ so Vista, CA. He spent about 30 min, the move is for the end of this month. All seemed fine. The move was to include packing all items. Timelines per Levi was not an issue, as they have multiple trucks. My wife had set up the appointment. I was ready to not even get another quote as I liked Levi's approach after meeting him! Upon his leaving he would send a quote in a couple of days. On Sat my wife reached out, he said sorry will send Sunday. Nothing came, she reached out Monday and never got a response. I even called yesterday (Tuesday 1/10/17) to see if they still have interest in the move and why we didn't receive a response? Again zero response to this date. If they cant complete the move, then please have the basic business courtesy to call and advise. I would have appreciated that. Having moved 9 times including country to country, I can say that a difficulty in getting a follow-up response is reason for concern. The good news is, we were able to avoid the issues noted on BBB! He seemed like a good guy, very detailed and knowledgable, but lacked basic business courtesy!
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