Today I went to Snooze with my bosses visiting from Pennsylvania. I was told previously that new customers get a complimentary pancake and have seen this many times, especially in Colorado and at this location. The new server had to come back and tell us that can't be done if it's specifically asked for. That is crazy sounding. He told us red faced (his first day) and not his manager. It was a rude and uncomfortable for the new server and our table. Very snotty and not the laid back Colorado vibe I've come to expect. The food was great as was the the server! Please don't go all snotty!