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  • No real need to review food. It's McDonald's. But CUSTOMER SERVICE IS CRAP here. When my boyfriend(who rarely even wants McDonald's) and I wanted some late night ice cream and breakfast foods..we left so pissed the food didn't even satisfy. First off, I wanted a sundae. I'm told by the order person in a condescending tone that "our ice cream machine is being cleaned." Ok..after midnight in LAS VEGAS?!! Come on, management. Then my sweetie asks for a iced caramel macchiato and is then snarkily told "All our drink machines are being cleaned. Everything that makes espresso etc is being cleaned from MIDNIGHT TO 5AM every night." She says this like EVERYONE WHO EVER ATE AT MCDONALD'S should KNOW THIS!! Like, um, if it's common practice then PUT A F-ing SIGN UP SAYING SO!!! Because I know we aren't the only ones who want ice cream or a milkshake or whatever else after midnight. And if we knew that...we coulda went to JACK IN THE BOX. Except FOR FOUNTAIN?! machines.. now I'm kinda grossed out tbh because it's not like she followed up w when those get cleaned. BUT we press on and order what IS available. There's two order lanes, a pay window and 2 pick up windows based on if you order in lane 1 or 2. Apparently this all goes to shit after a certain unknown hour, because we sit waiting at the pay window for about 3 minutes before we decide that no one is coming AND there's like 5 people behind us. So we go to the first pick up window for lane 1(we were in lane 2 for ordering) & someone takes our money, gives change back and leaves. Another 3-4 minutes no drinks brought over(no motion beyond the glass) and we are confused..are we now supposed to go to the next window? There's lots of cars behind us and nothing is happening so we drive forward and he breaks his side mirror on the cement pole that is way far out from the drive thru window. NOW we are super angry and frustrated; this was supposed to just be a quick jaunt to happy tummy town. At the third window no one comes and I say F it and get out and go to the exit only door. Where a minute later, an employee rushes over like "oh it's a good thing you stopped"! Ummmmm we didn't get our food because no one told us anything...stay here/go to this window/nothing. "Oh the person taking your order should have told you!" GREAT! Blame someone else. "Oh it's awful you broke your mirror! I don't even know why it sticks out so far or why we even have it!" GREAT!! It took TWO people after that to bring out our drinks because they didn't know we had 2 and we will NEVER COME TO THIS LOCATION AGAIN!!
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