My van's stock DVD player busted & I was not about to drive around with kids in the back and no videos. This would surely lead to road rage some day.
My next problem... I'm in grad school and I don't have time to give up my van too long and I certainly don't have time to make return visits to fix any bugs. However, anytime you buy after-market car audio/video there is a risk that it may not work perfectly because these are often custom installs. These are NOT do-it-yourself projects.
The DVD unit we installed worked well but it lacked a feature that we assumed it offered. I did not have time to return immediately to replace it. I spoke with Dave and we agreed to do some research to find the right product for my needs. Because I was busy with school & life I didn't follow up for about 2 months. Once I got a chance to return to the shop I was worried that they would try to blow me off because of the time that had passed. Surprisingly, they didn't even hesitate to makes things right.
In my younger days I dealt with many car stereo places and they often turned out to be very shady. This place is legit. They never jerked me around. That might be why they have been in business for so long.