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  • The Mrs. and I went to Bigham Tavern tonight for dinner. Our server was Brandi. Off to a good start, menu looked good - some great options. We put in an order of Pulled Pork Poppers as an appetizer. We followed up with the #1 BT Burger and Bayou Burger. So far so good. After about 20-25 minutes and no sign of our waitress, someone from the kitchen brought out our burgers. No appetizer. Eventually we see our waitress 5 minutes later, we ask about the appetizer. She says "oh, that's my fault". She offers to comp the appetizer and have us take it to go. She comes back later, says they will not comp the appetizer, and says "hey, at least your food is good, right?". (That's fine if you won't comp the appetizer and just don't charge us for it, but please don't tell us you're going to do something and then not follow through (again), it's setting the wrong expectation with your customers.) We finish up, ask for 2 to-go boxes. She brings us one. We finally get our check and leave our cash in the check holder booklet, only waiting 20 minutes again with no sign of her to take our payment (while other waitresses have walked by and cashed out several other customers). When we get our change back, there's no actual change (which there should have been), only bills. I likely would have left the change as part of the tip, but at least give me the option and don't outright take it. I get the impression that once she realized she has made a mistake that she just flat out quit. Her personality was fine when she was around - but this just spiraled from one mistake into a Murphy's Law of complete service failure. No idea when or if we will return again.
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