This location is very hit or miss. I've been here a few times and the bagels were great and toasted perfectly. I have also been here more than once where my bagel was burnt and had wayyyy too much cream cheese or shmear as they call it. The service is usually on the slow side even when they aren't that busy. However, I do enjoy the bagels as they are delicious but sometimes I just worry if it's gonna be burnt or not.