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  • A three star Apple Store review from me--wow, who would have thought? I stopped in here Monday only to find the same kind of line that Christine A described. After about standing for 10 minutes, an employee came down the line and asked what phone I wanted, the 6 or the 6 Plus. I didn't know so I was told I could go in the store, look, decide, and come back out and make my reservation. I just told her I'd go to Town Square at which time she pointed out that there'd be a line there too. She advised me to come early. Yesterday, I went back about 10 minutes before opening and I was third in line. When the store opened, I went in and looked at both and made my decision. I then came out and told her which model I wanted. There was another wait until it was my time to purchase. Next up was the person who brought the phone to me and went through the trade in of the old one and the purchase of the new one. Then I was taken to the setup table where I was handed off to a third person who got me started on the setup process, most of which I did on my own but he was around so I could ask a question when I needed to. The slowest part of the whole thing was the wait for the backup from the cloud to load all my apps from the old phone. After two hours at the store, I was done and left with my purchase. I wasn't offered nor given a bag. It was, "Awesome, you're done!" I understand that the iPhone 6 is very popular as was the 5 when it came out. It seems like they've made this process unnecessarily circuitous, Also, when I arrived Monday, there was no one around to explain why the line nor what one was supposed to do. I have to give the employees kudos for their service for the most part. But Apple, please tell your youngsters that buying an iPhone is not awesome. I think I heard the word at least once in every other sentence from all three employees with whom I dealt. The Grand Canyon is awesome. An iPhone is nice, great, but please, go easy on the awesome! I'm glad the store is so close to my home--just about 3/4 mile. Since I've had an Apple computer and successors since 1984, I will be back. I love their products. Finally, when I left yesterday, there was no line. The store has been open less than a week so I suppose that I was just in the midst of the rush. But I should have gone to Town Square Monday.
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