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| - I had a bad experience at this store today, and when I called to politely complain to the manager (Jen) she acted like she couldn't wait to get off the phone. So because of that, I thought I better take it a step further.
There were 9 people in line and 2 cashiers, with one cashier being a brand-new employee, just started today. The lead cashier leaves the desk, and doesn't call for anyone to help this new cashier. The new cashier was so sweet, and she tried calling for help but no one came up, including the first cashier who I saw talking with an author signing books (in other words, priority should be paying customers, not schmoozing with authors). When I left the store, there were about 15-16 people in line with no help coming...I want to make sure that management knows it was not the fault of the new cashier, but the other one who left her helpless at the front desk with no back-up. It's not Christmas, and it shouldn't take 15-20 minutes in line for the privilege of buying your merchandise. I'm going back to Amazon...
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