Where to start with the Rio Hotel & Casino. Usually my wife and I stay on the strip or Fremont Street but we have a baby on the way so we decided to do this Vegas trip on a bit of a budget ($30.00/night on Kayak.com) .Both of us have been coming to Vegas for over 10 years and have experienced many types of hotels, dining, and entertainment here.
We arrived right around check-in time. We got lucky in the sense that only about 5 people were in front of us waiting to check in but we still waited almost 30 minutes to get to the front desk despite the fact that there were four or 5 agents checking people in. While we were waiting the line to check in grew to twenty plus waiting to check in and I started to feel glad that we arrived when we did. During check in we were informed that there was a $20,00/night "resort fee". So much for getting the room for 30 bucks a night. If we had not already paid through kayak.com we probably would have went somewhere else for 50 a night.
The resort fee also included 2 complimentary entries into the gym. The gym is located in the spa so I guess if you go more than twice you have to pay. We were there three days so I used it twice. Also included in the resort fee was internet service. You still have to "pay" a charge of $13.95 when you connect but it gets comp'd when you check out. Of course they don't tell you this so the first time you try to use it you are left wondering how it works and have to call the front desk to ask why you are being charged when the internet is included in the resort fee. Seems it would be much easier to either explain how it works at check in or place an instruction sheet in the room. Either way my wife and I bot have smart phones and rarely need a laptop while traveling so it would be nice to have the option of purchasing the internet or not instead of having it included in a resort fee.
Our room was located high on the 37th floor which we thought would be great since it is away from the noise of everything. We were sadly mistaken. Turns out the rooftop nightclub is only 5 floors above us. We got in a little after midnight the fist night and could hear bass reverberating throughout the room. We could clearly hear partying going on as well. We called the front desk to ask what time the club closed and were told 2 am. 2 am comes.... the club does not close. It finally stopped around 3:30 am. We complained the next day and were told that the club pretty much shuts down whenever people leave. There were apparently no similar room s to move us into they let us upgrade to a 1600 sq ft suite for an additional $60.00 a night. Our $100.00 original lodging cost on kayak.com has now turned into $300.00 after the cost to upgrade and pay for the resort fee.
The Rio has lots of pools which is nice and several hot tubs. One of the pools even features and artificial beach which was nice. One thing that really drew us to the Rio was that they featured an adults only (21 and up) pool area with cabanas and reserved round sofa type areas. We were first disappointed to learn that the adults only pool area was closed Tuesday and Wednesday (two of the three days we were there). We went on Thursday planning to rent a cabana for what we figured would be an hourly charge only to find out that they are free but have a $250.00 bar minimum for the cabanas and a $100.00 minimum for the sofas. A little steep I think for the quality of hotel the Rio is. I would have paid 50 for an hour but you would have to stay all day at the pool to rack up $250 bucks in drinks. We ended up just using the regular lounge chairs which were much nicer that the non-adult side. The adult pool was nice and large and there were two hot tubs as well. One thing I noticed about the Rio is that they are big on go-go dancers. You see them throughout the hotel and we also saw them at the adult pool. Kind of interesting but a little strange as well to have them out at the pool.
We came and went a lot since we drove and the hotel is just off the strip. One thing that really threw me off this place is that unless you are a seven star member of some sort the valet will not bring your car around when you are getting ready to leave. You must go down to the valet wait in line to give the valet guy your ticket then wait for you car to come around. My wife is 8 months pregnant so we ask the valet and front desk for an exception and they wouldn't budge. I have never stayed at a hotel anywhere that you could not call and have your car brought around when you were leaving.
Our stay included 2 complimentary breakfast buffets. We used them but the buffet was noting write home about. Needless to say, it was a free breakfast, but If you are paying, go somewhere else. It definitely is not worth the $30.00 bucks or so that they charge regularly.
Overall, I would only recommend this hotel if you could find no other suitable accommodations for similar price and if you spend most of the time away from the hotel.