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  • This was our second time at a Serrano's. The first time was the one on Power and Southern and we were blown away with the customer service and the food was hot, tasty and came out quickly. The staff was very attentive and even the manager came out and asked how everything was. Go to that one instead of this one on McKellips and Gilbert rd. It took ten minutes to even order drinks. It just got worse from there. Our food was warm and sloppily on our plates. Then after waiting ten minutes to pay we just brought the check up and paid. They weren't that busy but the wait staff looked over worked and like they hated their job. We will not be returning to this location. I gave two stars because the food wasn't too terrible and this place would be good if you don't care about waiting too long for anything.
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