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  • Capps is still a favorite of mine thanks to the amazing burger they made, but I've decided to revise my score for this place due to the service. I went here recently with my boyfriend for a late lunch. It wasn't busy for once so we were able to be seated right away. However, that's when the service started to turn sour. Our waitress wasted no time to inform us that the coupons we were holding weren't valid and were only good for the other Capps location. This made no sense to me because nowhere on our coupons did it say it was only valid in the other locations. It listed the Leroy location's phone number, so we presumed that we could use them. We took her word for it and continued with our evening. I was going to order their "handmade" stromboli, but when I requested to have no peppers in it I was rudely cut off by the waitress and told that I couldn't remove them. This tells me that the stromboli is probably frozen or premade if you can't even customize your order. I was rather annoyed and pissed off at this point and was about ready to walk out. The only reason I stayed was for the burger and garlic balls. In retrospect, I don't totally blame our waitress for being such a c-u-next Tuesday. She was probably just parroting whatever her boss told her to say in regards to the coupons and stromboli. I also work for a restaurant so I know what it's like to be tired and working all day. Hence, we still tipped her (albeit a lower amount than our usual). I'll come back for the food, but it won't be any time soon.
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