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  • I admit. I love alcohol. No, this is not a Las Vegas influenced love, this is an "I'm engaged to a man who lived in Scotland" kind of love. However, I do not know much about all the different kinds of alcohols; I just have my favorites. I owe the expansion of my knowledge and appreciation for "Big Kid" liquor to Total Wine and their phenomenal employees. First, after I get off work on Friday I go to Total Wine with my fiance to get our weekend supplies. Wine tasting? Sure? Why not! Whiskey tasting? Fantastic! Let's do it. Oops. The bottle of wine is in a box all the way above the shelves. No problem? I will grab that for you right away? Yes please! Or, when all else fails and I cannot figure out what to get my fiance as a gift, go to Total Wine and ask any representative which whiskey they prefer in X price bracket. They have never failed, and each time we've tried a different bottle it has been divine. They don't try to upsell me whiskey stones (they know better), and EVERY PERSON I've spoken to has been professional, courteous, knowledgeable and just all around friendly. I don't know about their prices to compared to other alcohol discount stores, but I will never go to another other than them. The selection is great, they continually get new gluten free beers for me to [responsibly] drink, and their cider collection (which is all normally gluten free) puts my frazzled mind at ease. As you can tell, I value customer service and have a lot of respect for people who give good customer service to their customers regardless of the hour. At Total Wine, that is one of their many, many specialties and I greatly appreciate it.
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