Chris Christensen came to our house and at no time did we feel pressured to purchased anything. He explained everything to us and the cost was exactly what he stated and no up-selling. We knew exactly what we were getting and no surprises. When Cam came to install the system he was on time professional and answered any questions that I had. And when he left everything was cleaned and working perfectly. We couldn't be happier with our decision. The water feels and tastes great and the ice cubes are as clear as can be.