This 5-star rating was earned by Andrew, from All Desert Appliances. He is professional, courteous, and you feel that he can be trusted in your home. This tech dispatch was from Electrolux to correct a problem with my dryer. While it took a bit for the parts to come in, that isn't something that this company can control. I agree that some frustration is experienced when calling in (depends on who you get on the phone) but overall, All Desert Appliances are savvy enough to recognize a top performer in Andrew and I am grateful for this. Mistakes happen - this is true, we are ALL guilty of this - but how those mistakes are rectified is how we are graded. Thank you ...