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  • What, Hawthorne? How can you let me down so? Here is the backgrounder on the relationship between Hawthorne and me: Hawthorne sits on my hood, so when I walk by, I was always like "sup, H, looking cute today" and checking out its pretty décor. Then Yelp holds an elite event there and I was so excited to be invited to get to know lil H! It pleasantly impressed me with fun drinks, nice bartenders and neat treats. So then I, being all for social enterprises, fresh food, and supportive work training, decided that I'll host a birthday dinner there for 15 peeps, show my friends what's good, and expand Hawthorne's good work and food to my spheres of influence! Great idea right? The manager of Hawthorne thought so, and was very on top of calling me multiple times to make sure my party was a go! So. Then. Why: why was the manager whom I talked to numerous times over the week of planning not there to at least acknowledge or greet the party? Why was the atmosphere so hostile? Why did it feel like the servers did not care to serve such a large party? I understand service sometimes suffers in exchange for job training, but this was not so much about the technicalities of service (I don't need to be refilled water every 5 minutes! and I don't even mind waiting a bit for my food!). What really made me sad was the underwhelming and unfriendly atmosphere, especially with the advanced promise from making a big reservation with them. My friends were not impressed at all with the service nor the food. So my great idea to put Hawthorne on the forefront failed and it was, unfortunately, a truly less-than-mediocre birthday dinner celebration. I was so disappointed because I had built such a strong, positive initial rapport with Hawthorne. Atmosphere - 5/5 (the décor is lovely) Service - 2/5 Food - 2/5 Price - 2/5
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